If you choose the free tracked shipping purchase option, your parcel will be directly delivered your home only one time or it will be sent to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel has been sent out.

Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.